Job Information
GE Aerospace Staff User Experience Designer in West Chester, Ohio
Job Description Summary
Colibrium Additive, a GE Aerospace company, is seeking an experienced Product/UX Designer with exceptional UX Research skills to join the Software organization. The software we create forms an ecosystem within and around our metal additive manufacturing (aka 3D printing) machines, which utilize various methods of processing metal powders to realize innovative new part designs and help change the world for the better. The design work involves a variety of interesting challenges, including (but not limited to): multiple usage modalities (desktop and touchscreen / industrial HMI); complex geometry visualization; advanced material physics; safety-critical industrial settings; and multi-national regulations. The incumbent experience design team is passionate about continuous improvement and helping customers be successful with innovative technology, and has recently initiated an ambitious, multi-year objective to integrate user experience throughout the product development lifecycle. Like all GE Aerospace companies, our work prioritizes safety, quality, delivery, and cost (always in that order). The perfect candidate should be an ardent student of problem-solving methodologies with the demonstrated ability to navigate complex, ambiguous problems at both strategic and tactical levels.
Job Description
Role and Responsibilities
The successful candidate will:
Contribute to definition of UX research objectives
Propose effective UX research activities and methods to achieve objectives
Plan and conduct UX research activities; lead/guide others who may contribute
Analyze UX research data and synthesize findings; lead/guide others who may contribute
Communicate UX research findings to stakeholders
Propose design or product solutions based on UX research findings; influence change
Propose future UX research; contribute to UX research plan
Coach and mentor others about effective UX research
Research and evaluate emerging design, technology, and industry trends; champion new ideas as appropriate
Report to the Sr Director of Software Experience Design
Required Qualifications
Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering, and Math)
8 plus years’ experience conducting qualitative UX research activities, such as ethnographic studies and usability testing, and creating UX research artifacts
5 plus years’ experience planning UX research activities and communicating UX research artifacts, findings, and recommendations to stakeholders
Desired Qualifications
Experience or familiarity with metal additive manufacturing strongly preferred
College degree or professional certification in Human Factors, Ergonomics, Industrial Engineering, Experience Design, or similar/equivalent strongly preferred
Experience or familiarity with CAD, CAM, CAE, PLM, MES or related digital manufacturing/engineering technologies preferred
Deep knowledge of UX research methods and supporting tools
Mature active listening skills, and the ability to diffuse tense collaboration and decision-making situations in teams
Ability to keep participants focused on task and end process, ensuring full participation
Demonstrates how UX provides solutions for internal/external customer challenges
Experience using root cause analysis to identify, correct, and/or eliminate the cause(s) of a problem, as well as the problem itself
Ability to create an understanding of how individual people and things fit within larger structures (like systems or organizations), as well as the relationships between parts of a system and the system as a whole
Ability to guide various stakeholders through the design thinking process to frame a project
Demonstrates detailed knowledge of business operations and strategic direction
Sees patterns within industry activities and behaviors
Ability to create, analyze and manage projects that provide direct business benefit
Mastery of Agile/Lean UX methodologies
High attention to detail and extremely strong written and verbal communication skills
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No