Job Information
GE Aerospace Customer Tech Ops Specialist - GE Aerospace in Shanghai, China
Job Description Summary
This function supports our aircraft engine and systems product lines and with a 24/7 on shift team in the GE Aerospace Fleet Support Shanghai. In this role, you will develop practical and innovative ways to identify and meet goals and responsible for support of global operations. Also, you will utilize your understanding and experience to solve customer issues and develop proactive solutions to the fleet.
Job Description
Roles and Responsibilities
Support technical response and assistance in a timely manner to the customers in the operation, inspection, maintenance, and repair of product lines
Respond to phone calls and emails from customers and GE Field Service Engineers (FSE) to resolve field issues
Assist the customer with Aircraft on Ground (AOG) spare part support and issue resolution
Closely connect with peers in U.S, make sure flowless turnover and improve processes
Collaborate with management in setting realistic and challenge goals
Required Qualifications
Bachelor’s degree from an accredited university or college with at least 3 of experience in aviation industry is preferred
Must be fluent in Chinese and English
Proficient in MS Office applications, such as Excel and Powerpoint
Must be highly motivated, self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously
Proven ability to establish productive working relationships in a cross-functional team environment
Proven written and verbal communication skills
Effective problem identification and solution skills
Desired Characteristics
Humble: respectful, receptive, agile, eager to learn
Transparent: shares critical information, speaks with candor, contributes constructively
Focused: quick learner, strategically prioritizes work, committed
Leadership ability: strong communicator, decision-maker, collaborative
Problem solver: analytical-minded, challenges existing processes, critical thinker
Additional Information
Relocation Assistance Provided: No